Refund Policy

At OSEM EVENTS, we are committed to providing exceptional event management services. We understand that circumstances can change, and this policy outlines our guidelines for refunds related to bookings and payments made through our website, utilizing the Razorpay payment gateway.

1. General Refund Principles

• All refund requests must be submitted in writing via email to osemevents4u@gmail.com
• Refunds will be processed to the original payment method used for the booking via Razorpay. Please allow 14 business days for the refund to reflect in your account once processed by Osem events.
• Refunds are subject to administrative fees and cancellation charges as detailed below.
• OSEM EVENTS reserves the right to deny a refund if the request does not meet the criteria outlined in this policy.
• Cancellation 90 days or more prior to the event date: 75% of the total booking amount will be refunded.
• Cancellation between 60 and 89 days prior to the event date: 50% of the total booking amount will be refunded.
• Cancellation between 30 and 59 days prior to the event date: 25% of the total booking amount will be refunded.
• Cancellation less than 30 days prior to the event date: No refund will be issued.
• Refund will be credited to the same mode of payment within 10 days
• Any non-refundable deposits, advance payments for third-party vendors (e.g., specific caterers, venues, artists) that have already been paid by OSEM EVENTS on your behalf, and which are non-refundable to us, will be deducted from any eligible refund amount, irrespective of the cancellation timeline. We will provide documentation for such non-refundable expenses.
• Customized services or unique arrangements may have specific cancellation terms outlined in your service agreement. In such cases, the terms in your service agreement will supersede this general policy.
• Requests for event postponement will be considered on a case-by-case basis and are subject to availability and the discretion of osem events
• If a postponement is agreed upon, any payments made will be adjusted to the new event date. However, additional charges may apply if there are changes in vendor rates, venue costs, or service requirements for the new date.
• If a mutually agreeable postponed date cannot be found, the cancellation policy (Section 2) will apply from the date the postponement request was initially received.
• All eligible refunds will be initiated through the Razorpay payment gateway to the original source of payment.
• The time it takes for the refund to reflect in your account may vary depending on your bank or financial institution (typically 5-10 business days after Razorpay processes the refund).
• Osem events is not responsible for any delays caused by Razorpay or your bank in processing the refund.
• If you have a concern or dispute regarding a payment or service, we encourage you to contact us directly to resolve the matter amicably.
• Initiating a chargeback with your bank without first attempting to resolve the issue with PartyPlannerz.co may result in a delay in resolution and may impact future service agreements.
• Email: osemevents4u@gmail.com
• Website: www.osemevents.com

About osem events

OSEM EVENTS – The Wedding Planners can manage it all! We manage every little detail and create extraordinary weddings – from something as simple as popping the question, to an elaborate weeklong celebration at a destination of your choice!

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